Leading telecommunications services provider Suburban West Africa has entered into partnership with Tata Communications Transformation Services (TCTS) India, for process transformation, next generation operational systems support (NG OSS) and network support services.
Based in India, Tata Communications is a leading global provider of a new world of communications. With a leadership position in emerging markets, Tata Communications leverages its advanced solutions capabilities and domain expertise across its global and pan-India network to deliver managed solutions to multi-national enterprises and service providers.

Under the agreement between both companies, Suburban will re-examine its processes to improve service delivery and assurance at reduced cost based on eTOM (Enhanced Telecom Operation Map) model as well as upgrade technology and improve resiliency to provide best in class services to its customers. Suburban will also achieve the TL9000 certification which is the highest quality assurance certification in telecommunication services.

Furthermore, Suburban Network operations Center located in Abuja will now have a disaster recovery center in Pune in India manned by staff of Tata Communications. Both network operations centers will work seamlessly and ensure that customers get better response and service especially in the wake of growing threats to internet services in Nigeria.

Incidences of virus and other malicious attacks on internet services including denial of service which some Internet Service Providers (ISP) in Nigeria have experienced have been on the rise and it is expected that Tata Communication’s  global expertise in this regard, will help stem this tide.

According to the Chief Technical Officer Anil Verma, ‘at the culmination of this exercise, customers will feel a very positive impact through seamless interaction with Suburban technical personnel and highly improved quality and reliability of our network.’ He added that his team was constantly seeking ways of improving customer experience and reliability on the Suburban network.